The Seller
Lord Townshend
The Buyer
is anybody going through and making a purchase from www.raynhamhall.com, and the Buyer should have every opportunity to understand fully their contract before payment. This contract is governed by English law, and Online and Distance Selling Regulations. An invoice is attached with the email acknowledging the order, and this constitutes the contract for both Buyer and Seller.
Items for sale
The website has less than a dozen items for sale relating to Raynham Hall and its recitals. The Seller takes care to describe these items correctly.
Pricing and delivery arrangements
The Seller is NOT registered for VAT. All prices are clearly shown. Despatch is by Royal Mail parcel or by carrier, and charges depend on weight, carrier, and delivery location and are shown at the basket stage and before the payment stage. We aim to make despatches within 48 hours of an order, and in some rare cases within five working days.
All charges for telephoning us are borne by the Buyer.
Payment
Credit and debit card processing is operated through Stripe Payments Europe Ltd, the leading online payment processing company. All card details are protected by strong 128-bit encryption before submitting. The Seller only has access to transaction details, and not card details.
You can also pay by BACS or bank transfer.
These are the only payment methods. Deposits and other financial guarantees or instruments are not used.
Cancellation Rights
You have 14 working days starting from the day after the goods have been received to cancel your order without reason (Consumer Protection (Distance Selling) Regulations 2000). You will be responsible for the cost of return, and safe return, of any product purchased after which a refund of the purchase price will be made in full (either to your credit card or by BACS or by cheque) within 30 days of cancellation, unless the goods have been mis-used, opened, or are in a condition that warrants the product non-saleable. In this case a 10% processing fee may be applicable for opened goods. If you do not return the goods, your cancellation rights are voided. Cancellations must be made by email to admin@raynhamhall.co.uk
Returns
Please contact us before returning any item to The Restoration Fund, Raynham Hall, Fakenham NR21 7EP, United Kingdom
Damaged/Defective/Incorrect Product
The Seller will arrange for the return of the product, and exchange if applicable. The Buyer and Seller must communicate to establish the easiest method of return.
No Stock
In the rare case that a purchase is made and there is no stock, the Buyer will contact the Seller within 72 hours and offer a delayed despatch or a cancellation of contract and full refund.
Guarantee / Complaints
Our products are fully guaranteed against defects under our Warranty on a repair, replacement or refund basis for 1 year from the date of purchase. All complaints will be responded to within five working days.
Language
The website, and any emails, communications or instructions are in English only.